Ways to talk to us

We have split our contact information into different categories to help you get to the correct place swiftly:

Adult Health & Social Care Advice and Information

T: 01472 256 256

Community Care Finance

T: 0300 330 2870 (Provider Invoices)

T: 0300 330 2910 (Contributions & Financial Assessments)

Workforce Development (Staff Training)

Recruitment & Transactional

T: 0300 330 2830

Postal Address

Heritage House, Fisherman’s Wharf, Grimsby, DN31 1SY

You can also complete the web form below which will be sent to us and a copy to you. We aim to give you a response as soon as possible.

*All the telephone numbers above are charged at your local rate and 01, 02 & 03 numbers are usually included as part of your call allowances.

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Send us feedback

We encourage all our clients to tell us what your experience was like and you should have received a feedback form if you have had an assessment. However, any interaction can be sent to us by completing the form below or simply email us at focus.data@nhs.net – all feedback is collated and fed back to staff and our board.

Request access to your social care record

Please see our Your Privacy section to complete our online data request form.

Raise a concern (PALs)

As a patient, relative or carer sometimes you may need to turn to someone for advice and support. This is where the Patient Advice and Liaison Service (PALS) can help you.

PALS is a free and confidential service available to anyone who needs help and advice or information on NHS Services in North East Lincolnshire.

Formal complaints can be processed via the NHS North East Lincolnshire Clinical Commissioning Group

PALS is a confidential service, and can be contacted digitally or by post on:

  • 0300 3000 500 askus@nhs.net
  • Customer Care Team, North East Lincolnshire CCG, Municipal Offices, Town Hall, Grimsby, DN31 1HU